- About us
The values within our business were born out of our experience of working on many high level government contracts. Our fluid approach to providing IT solutions organically takes the shape and fills the gap in your IT requirements… perfectly.
It’s also built on the premise that service and support are the most important interactions we’ll have with our customers.
Our competitors can copy our products and attempt to copy the way we do things, but they cannot actually be AD Network Solutions. That opportunity is only available to us, and our customers accept no substitute.
We are however, aware you have a choice and there are many IT companies to choose from. We aim to repay the faith you have placed in us by looking after you in such a way that your decision is more than vindicated.
At this point we could easily list the things we strive to achieve…providing best value, delivering exceptional service, understanding your needs etc. Our belief is while these things are important, they should be normal expectations.
Service promises and standards occupy the minds of most business organisations, but are they consistently and regularly fulfilled?
That’s how we would like you to judge us.
It’s the difference between great service and lip service.
To provide secure, innovative IT Solutions and Support which cost effectively enhance our customer’s business objectives.
To be a nationwide best value provider of IT Support and Solutions through our exceptional customer service, capability and skill sets
We pride ourselves on holding and maintaining our ISO9001 and ISO14001 certifications. These certifications are a great reflection of just how hard we work to maintain a high-level of Quality and Environmental Management.
ISO9001 provides a framework of globally recognised principles of quality management, which includes, customer focus, leadership, involvement of people and process approach to management amongst others.
ISO 14001 is an internationally accepted standard that outlines how to put an effective environmental management system in place. It is designed to help businesses remain commercially successful without overlooking environmental responsibilities.
Our promise to you…
We will strive to make sure our customer service is to the highest standard possible, ensuring you feel you’re being dealt with in the most professional manner. Our main aim is to be able to deliver a very effective, high level of service as efficiently as possible. To achieve and maintain our aim, your feedback is invaluable – if you feel we are not performing as well as we should be or you feel we are doing something really well, let us know.
- Offer a service you can rely on.
- See it from your point of view, we don’t assume that we know best so we make decisions with you in mind.
- Ensure our services are accessible and easy to use.
- Treat everyone fairly and equally, with dignity and respect.
- Be helpful, sensitive and responsive to your needs.
- Respond to your enquiries promptly and efficiently.
- Be polite, professional and committed to helping you at all times
- Try to keep to appointment times and tell you when there are delays.
- Communicate clearly without the use of jargon.
- Listen to your feedback and act upon it, trying to continuously improve the service to you.