Create new service tickets
Our clients received direct access straight into our Helpdesk CRM System, enabling you to raise and track calls as well as giving you easy access to our extensive Knowledge Base for quick self-fixes and provides designated people of your choice direct access to your invoices and projects.
Every single telephone call, email and service ticket is logged and stored in our CRM system, this allows us to report on trends, identify repetitive issues and fix them, permanently. And our 24×7 monitoring system allows us to react to any critical failures on your network, out of office hours.
The Helpdesk has a dedicated phone number and is available to take calls from Monday to Friday between the hours of 8am – 6pm. Problems or queries raised are logged into the Helpdesk system for resolution or call back. Again you will be able to track these tickets yourself via the portal. We have an ‘out of hours’ technician number for urgent issues outside of normal Helpdesk hours. It’s a Voicemail Service that is picked up by the on call technician within 1 hour.
Our helpdesk system allows us to monitor your service usage, from this we generate monthly reports based and can provide you with information such as:
This information can then be analysed to spot trends within the organisation:
These trends could indicate: